1. Introduction
Welcome to Hortivise. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our mobile application and services, including our integration with Stripe for payments.
2. Information We Collect
We may collect the following types of information:
2.1 Personal Information
- Name, email address, phone number, and contact details
- Payment-related information (processed securely via Stripe)
- Account credentials and profile information
2.2 Usage Data
- Information about how you use our services, including device details, IP address, and browsing activity
- Transaction history, including consultation bookings and payment status
2.3 Location Data
- If permitted, we may collect your location to provide location-based services
2.4 Payment Information
We use Stripe as our third-party payment processor. While we do not store your financial details, Stripe may collect and process:
- Credit/Debit card details
- Payment history
- Transaction metadata (e.g., time, amount, and payment method)
For more details, please refer to Stripe’s Privacy Policy.
3. How We Use Your Information
We use the collected information for:
- Providing Services: Processing payments, scheduling consultations, and maintaining user accounts.
- Security & Fraud Prevention: Ensuring secure transactions and preventing unauthorized access.
- Customer Support: Responding to queries and resolving payment-related issues.
- Improving Services: Analyzing usage trends and optimizing user experience.
- Legal Compliance: Fulfilling tax, accounting, and regulatory requirements.
4. Payment Processing via Stripe
- Secure Transactions: All transactions are encrypted and securely processed by Stripe.
- No Storage of Payment Details: We do not store your credit/debit card information on our servers.
- Third-Party Policies: By making payments, you agree to Stripe’s Terms of Service.
5. Sharing Your Information
We do not sell, trade, or rent your personal data. However, we may share it with:
- Service Providers: Third-party vendors (such as Stripe) to process payments securely.
- Legal Authorities: When required by law or to protect users from fraud.
- Business Transfers: In the case of mergers, acquisitions, or business restructuring.
6. Data Security
We implement robust security measures to protect your data from unauthorized access, alteration, or misuse. However, no system is 100% secure, so we encourage users to safeguard their accounts.
7. Data Retention
We retain your information only as long as necessary for service delivery, legal compliance, and dispute resolution. Payment data retention follows Stripe’s policies.
8. User Rights
You have the right to:
- Access, update, or delete your personal information
- Object to data processing
- Withdraw consent for marketing communications
- Request a copy of your data
For requests, contact us at support@hortivise.com.
9. Permissions & Tracking
We may request access to:
- SMS: For OTP verification
- Location: For service personalization
- Camera & Photos: For uploading consultation-related media
Permissions can be managed in device settings.
10. Cookies & Tracking
We use cookies and tracking technologies for a better user experience. Users can adjust browser settings to disable cookies.
11. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website, and continued use of the service implies acceptance.
12. Contact Us
For any questions or privacy concerns, please contact us at support@hortivise.com.
